Shop with Confidence — We've Got Your Back.
From careful shipping to easy returns and full manufacturer support, your satisfaction is our mission. If you ever need help, we’re just a call or email away.
Return Timeframe
You may return new and unused purchased AGM, RIX, and Bering Optics items to American Night Vision within 15 days of delivery for a full refund.
You may return new and unused purchased ATN items to American Night Vision within 7 days of delivery for a full refund.
Condition of Returns
All items must be returned in new and unused condition, meaning that the package must be unopened, including all original packaging, manuals, accessories, and components. Items that are used, damaged, or missing parts may be subject to a restocking fee or refused.
Return Authorization
All returns must be authorized in advance.Contact us at support@americannightvision.com to request a return.
Shipping Responsibility
Customers are responsible for the cost of return shipping to American Night Vision. We recommend using a trackable, insured shipping service. We are not responsible for returns lost or damaged in transit.
Restocking Fees
Depending on the condition of the returned item and the supplier's policy, restocking fees may apply:
- AGM: No restocking fee for items returned in new condition. Up to 20% may be charged for opened or used items.
- ATN: Returns may be subject to a 15% restocking fee if returned outside the 7-day window or not in original condition.
Refund Method
Approved refunds will be issued to your original method of payment once the item is received and inspected by the manufacturer. Please allow up to 15 business days for processing after American Night Vision receives your return.
Damaged Items During Shipping
We take great care in ensuring your order arrives safely, but occasionally, damage may occur during transit. If your package arrives with obvious damage:
- Do not discard the packaging or contents.
- Take clear photos of the damaged item(s), the packaging, and any shipping labels.
- Notify us within 48 hours of delivery by emailing support@americannightvision.com with your order number and the attached photos.
- We will work with you to resolve the issue quickly—either by providing a replacement, issuing a refund, or filing a claim with the shipping carrier, depending on the situation.
Failure to report shipping damage promptly may result in a denied claim. We appreciate your cooperation in helping us resolve these matters efficiently.
Manufacturer Warranty Claims
All products sold by American Night Vision are covered by the original manufacturer’s warranty. If your product is defective or malfunctions within the warranty period, please contact the manufacturer directly to initiate a warranty claim. Manufacturer warranties typically cover defects in materials and workmanship but do not cover accidental damage or misuse.
For your convenience, here are the warranty contacts for our suppliers:
American Night Vision does not process warranty claims directly, but we are happy to assist by providing necessary purchase documentation if required.
If you have any questions, please reach out to our support team at support@americannightvision.com or call 1-800-450-4342. We're here to help!
